RetroStuff.ca Warranty and Shipping Policies

v1.1, valid for orders fulfilled after 18 December 2018 until replaced.

Lost/Damaged Shipments (All Products)

We do not directly provide compensation for products lost or damaged during shipping. If you selected a shipping option that included insurance coverage, please send an email to support@retrostuff.ca including all pertinent proof of damage (including photos of the condition of the box prior to opening and photos of the condition of the product). We will file an insurance claim with the carrier on your behalf. If the claim is accepted by the carrier, we will provide you with a refund equal in value to the insurance coverage. We are not responsible for any denied claims.

Please contact us immediately if the item is lost or damaged in shipping. Carriers have a limited window in which a claim for loss or damage can be made. We are not responsible for the claim being denied if we are unable to submit the claim within the carrier’s window, or for any other reason.

Warranty (HD Retrovision Products)

RetroStuff.ca provides a limited warranty for defects for HD Retrovision products. We do not provide any returns or refunds for incompatibilities, as it is the customer’s responsibility to test their equipment for 240p/288p compatibility with the specific consoles prior to purchase. We do not provide any returns or refunds if you decide that you don’t like or want the product. We only cover products not performing to their design specifications. This does not include any mechanical or electrical damage caused by the end-user.

For a period of 90 days after delivery, RetroStuff.ca will work to determine whether the unit is defective or incompatible with your equipment. The customer may be required to provide RetroStuff.ca with some additional information, including the model of the customer’s television or other equipment. Contact support@retrostuff.ca to begin this process.

If the customer contacts RetroStuff.ca within 30 days of delivery, the customer will be given the option of returning the item. RetroStuff.ca will then determine if the unit is defective or incompatible. If the unit is found to be defective, RetroStuff.ca will reimburse the return shipping expenses (for domestic Canadian orders only, as long as the cheapest Canada Post shipping option is used and a clear photograph or scan of the receipt is provided) and will provide a refund of the original purchase price of the item (not including shipping). If the unit is found to be incompatible, RetroStuff will not provide any refund or reimbursement, and the customer can choose to pay the shipping cost to have the item returned to them, or forfeit the item.

If the customer contacts RetroStuff.ca within 90 days of delivery, the same policy applies as is described in the previous paragraph pertaining to the 30 day window, except that RetroStuff.ca will not cover any shipping costs.

Warranty (Voultar Products)

All Voultar products are sold AS-IS. They do not include any warranty, express or implied, from either Voultar or RetroStuff.ca, and are not eligible for returns or refunds or support. If the Voultar product was lost or damaged in shipping, please see our lost/damaged shipments section above.

Warranty (Other Products)

We do not provide any warranty on anything other than HD Retrovision products. No returns or refunds will be issued for any other products. Please contact the manufacturer of the product for any warranty or support that they may or may not offer.

Warranty offered by RetroStuff.ca, 815-2021 Atwater, Montreal QC H3H 2P2